New Clients
How do I book onto a class?
Online. We run classes in set 6/7 week blocks. You can book the whole block before it starts (during the block booking window) or book Drop In classes after the block has started (subject to availability).
You book the classes (blocks or Drop Ins) via the website – navigate to the ‘book now’ tab on the website and select ‘book a class’ and follow the steps to set up an account with us and make your booking.
What is the difference between Block Booking & Drop Ins?
Block booking allows you to reserve your place in a class for the full block of classes and at a reduced rate, it also ensures you will be added to the priority booking window for the subsequent block as well as full Online Membership! This option is non-refundable but it does offer a class make-up option – see below.
Drop-In sessions are for single class passes and are at a higher rate. These are fully refundable (up to 24 hrs) and you are not tied into a block or minimum number of sessions. This doesn’t include Online Membership or priority booking.
I have booked onto the full block but what happens if i’m on holiday or get ill one week – what do I do?
If you are away, ill or have other commitments you are able to cancel the individual class on that date (minimum 24hrs notice) from within your account, it will then be credited back to your profile as a Make Up class which you can use on another class at the studio within the same block.
Do I need an assessment?
We recommend all clients book a 1-1 Initial Appointment or attend an Intro Workshop before attending a class. However, if you have no recent or ongoing injuries and are experienced in Reformer/Matwork Pilates then you can start a class after completing and passing our health screening form. Contact us on admin@thefarmstudio.co.uk to request this form.
How do I book a 1:1 or Duo Appointment?
Navigate to the ‘book now’ tab on the website and select ‘book Private Pilates’ and follow the steps.
How do I pay for my 1-1s or Duo Appointments?
Online. We sell session passes for our 1-1s & Duos so when you are asked for payment during your booking process you can choose which session pass you need e.g. Initial Assessment, Private Pilates 1-1 or Duo ( or choose a 4 or 10 session pass).
How much is a 1-1?
Initial Appointments are £45 and follow up sessions are £40.
How much is a class?
If you book a full block then our Reformer Classes work out £17/class and matwork work out at £12.50 per class. Drop In matwork classes are £14 and Drop In reformer classes are £19.50. The block booking also includes online Membership including over 150 online classes to view on demand as well as the live online class schedule.
What do I wear?
Leggings or tracksuit bottoms are ideal, along with either Pilates/yoga grip socks.
I’ve had an injury and the physio/doctor has recommended me to come – what do I book?
Book a Pilates 1-1 individual assessment, where the instructor will go through the injury history and assessment.
I’ve still got questions and would like to talk to someone?
If you would like to discuss your specific injury or you are a little unsure about what to expect when you come to the studio then you can email us on admin@thefarmstudio.co.uk and we will be happy to arrange a call back at a convenient time. Please note this email account is checked every 48 hrs and not available 24/7.
Existing Clients
The Farm Studio use Wellness Living booking software. You will see their brand throughout your booking process.
How do I log in to my account?
This can be done by navigating to the Menu Bar, homepage or ‘Book Now’ tab of this website and selecting LOG IN. Use your email address as the username *You may need to reset your password if you haven’t logged in before.
How do I pay for 1:1 Pilates?
We sell “Session Passes” for our 1-1 clients to buy online. All you need to do is LOG IN to your account. When you are logged in, simply navigate to the “Store” tab at the top right and follow the purchase options.
How do I cancel my class or 1-1?
You can cancel a booking via your Account. LOG IN to your account, select MY SCHEDULE from the menu, find the class/appt you wish to cancel and on the right under ACTION you will be able to cancel.
What happens to my Session Pass or Make Up class when i cancel?
For block bookings, once you have cancelled an individual class within the block you will automatically be assigned a “Make Up” class to use in the same block. N.B. There is a 24-hour cancellation period. Please cancel before this and re-book within the same block if you would like to use your Make Up session.
For Drop In bookings, once you have cancelled your individual class your session pass will be returned to your profile to be used on another class at any time in the future or you can request a refund N.B. There is a 24-hour cancellation period. Please cancel before this if you would like to restore your credit.
How do I book a Drop In class or re-book a class that I cancelled?
LOG IN to your account, select BOOK NOW from the menu, select STUDIO CLASSES on the top bar (not private pilates) find the class you wish to book and ENROLL NOW. You will then be able to choose the date/s you wish to book and the session pass you wish to use. N.B Booking make-up or Drop In classes can only be done after the class block has started and block booking has closed.
What happens if I am on the waitlist for an individual class?
If a class is full and you are booking a Make Up or Drop In class, you will be added to the waitlist. You will be notified if a space becomes available and payment/session pass will only be taken if so.
I’ve still got questions, what do I do?
You can email us on admin@thefarmstudio.co.uk – please note this email account is checked every 48 hrs and not available 24/7. We can also arrange a call back at a convenient time.